The Administrative, Personnel and Support division is responsible for the logistics of the police department. Personnel assigned to the division prepare and administer the police budget and coordinate its computer resources with those of the federal, state and county governments. The division oversees all of the information and communications systems that are required to keep a police department effective.

Personnel Development Unit

Better known as the training unit, a Personnel Development Supervisor (lieutenant) is responsible for the training management of all employees assigned to the police department. The unit supervises the hiring of new police officers and mentors them through the police academy. A 14-week Field Training Program is initiated after academy graduation as the final testing period to determine if a new officer will be successful in the future. Rookie officers are trained and evaluated on a daily basis by field training officers in areas such as job knowledge, appearance and officer safety.

In-service training is provided for all officers and supervisors. Each officer has to range qualify annually, and attend 21 hours of in-service training per year.   

Communications Unit

A lieutenant supervises public safety dispatchers, detention officers and matrons. Whether a complainant walks in the front door or calls 911, the first person who takes action and directs the call properly is a PSD. Cheektowaga  dispatchers serve all aspects of the public safety sector, calling out the volunteer fire companies, dispatching ambulances and dispatching police. Public safety dispatchers assist police officers in the field, running names through the computer systems for wanted persons and calling in additional resources to handle problems. 

Dog Control Officers

Dog control officers are responsible for the apprehension, care and feeding of stray dogs brought to the kennel. Many of them are adopted out by caring individuals and families. During 2011, dog control officers handled 438 complaints and impounded 103 dogs that were redeemed by their owners, adopted or transferred to the SPCA. Also during the past year, many long overdue renovations were completed at the kennel facility.  

Cell Block Management

The Department is required to hold arrested persons while they await court appearance. In 2011, we held 3,295 males and 1,501 female prisoners in our cellblock. This in is addition to arrestees who are booked and released with appearance tickets. Male prisoners are managed by Detention Officers who are New York State Peace Officers and State Corrections Officers. Female prisoners are managed by Police Matrons. Detention Officers also handle arrest booking which includes arrestees' photographs and fingerprints.